RETURN & REFUND

Cancellation

We only accept order cancellation before the product is shipped out.

Returns Policy

  • If you need to return or exchange an item, please contact us in advance. Email: support@joyeautommb.com
  • Our items may not ship from the same warehouse depending on your country of residence.
  • Please note that we can process returns and refunds only for items purchased from www.joyeautommb.com.
  • You will be responsible for paying for your own shipping costs and there is a 15% restocking fee assessed on all these returns.
  • (According to the 12-Month Warranty policy, if there is any quality problem, we will exchange the item for you. If the item exchange cannot resolve the problem, we will propose the return to arrange a refund.

        - If it is proven to be the item's problem or our cause, we will offer a 100% refund of the item after receiving the returned item;

        - If 12 months have passed by since your purchase date, unfortunately, we cannot offer you a refund or exchange.)

Refunds

  • If the product can not work with your car which is in our list of compatible models, we will guarantee a 100% refund of the item after we receive the returned item without being damaged or tarnished.
  • We will deduct 15% restocking in useable condition, missing parts, and no refund if the product is damaged or lost for reasons NOT due to our fault.
    • We'll notify you via e-mail or message of your refund once we've received and processed the returned item.
    • You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, and contact the credit card company or the bank for further check.
    • More than 30 days after the delivery date is not eligible for a refund under the terms of our program.

    Day Dead on Arrival (DOA) Guarantee

    If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center within 24 hours of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Joyeautommb.

    Special Notes:

    1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). please send attachments to: support@joyeautommb.com.
    1. After Joyeautommb has received the returned product and confirmed the product is faulty,

    the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is 30 USD, Joyeauto will refund the same amount of 30 USD to the customer. The client is responsible for the round trip shipping fee and 15% restocking fee of the product value If our technical team determines the item is not due to our fault. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.

    1. Product returns must be via one of Joyeautommb's approved shipping methods.
    2. 30 Days Unconditional Refund Guarantee for Unopened or Unused Items

    If for some reason you are not happy with the item, just send it back within 30 days after receiving the item and you can expect to get a refund in 7 business days on the price of the item (not covering shipping cost).

    We appreciate that circumstances do change, and there will be moments when you want to return an item that you bought from us. Thankfully, you can use our returns policy to accomplish this. You can replace an item if it is damaged, altered, or not what you thought it was, on the condition that it has not been used. While you’ll be reassured to know that nearly all of our customers are completely happy with their purchases, but there is always going to be an instance or two where people need to make a return. That’s why we’ve worked to ensure returning an item is quick, easy, and above all else a friendly process. As previously stated, we accept returns on items that have met all of the above criteria. They need to be returned to us in the same condition you received them in, so please bear that in mind. If you do choose to return one of our items, then we need it back within 30 days of you getting the item.

    For all returns, refunds, or cancellations, please contact us in advance, and you will get a response in 24 hours (Monday-Friday). It will take 1-3 business days for us to process the refund, you can expect to receive it in 7 business days.

    Disclaimer for delays in bank and PayPal processing, "The specific arrival time may be delayed due to your bank or financial service provider. If you have not received a refund within 7 business days, please contact us by email: support@joyeautommb.com.