SHIPPING & DELIVERY

  • Where is the item coming from?

The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.

  • Where do you ship and how much does it cost?

We provide international shipping all over the world. The product price includes the shipping cost in the mainland of North America, Europe, and Australia. 

  • How long my order will take to be delivered?

We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ships from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. It may take anywhere from 1-2 weeks on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region.

Standard Shipping

 Location Tax/ VAT Cost Estimated Shipping Time
The United States No Tax/ No VAT Free 1-2 weeks
Canada, Europe, Middle East No Tax/ No VAT Free 1-3 weeks
Australia, New Zealand No Tax/ No VAT Free 1-3 weeks
Mexico, Central America, South America No Tax/ No VAT Free 2-4 weeks

Expedited shipping

Location Tax/ VAT Price Delivery Time (estimated)
All

North Ameria/ Austrila/ Europe

US$29.99 1-5 Working Days

 

  • Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.
  • Customs & Regulations 
    You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
  • How can I track my order?

We will send you the tracking code of your orders to the e-mail provided after the purchase. This email will also guide you on how to track your package. Please note that the tracking information will be displayed after you receive that e-mail.

Please contact us at support@joyeautommb.com if you do not receive tracking confirmation within those days.

  • The courier tried to deliver the package but I wasn't at home, what should I do?

Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

  • I ordered multiple items but I have only received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.

  • I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

  • The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived in your destination country. Please contact our Customer Service at support@joyeautommb.com for further assistance. We are not responsible for any stolen packages.

  • Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.